Cut-off times
- In-stock hardware ordered before 3:00 pm CT on a business day ships the next business day.
- Orders that include a SIM or eSIM plan: 12:00 pm CT, because we activate and test the connection before dispatch.
- Orders with the configuration service: one to two business days, because the unit goes on the bench before it goes in the box.
Some orders carry restrictions that change this — an export check on certain destinations, carrier certification on a specific band variant, or a backordered accessory sharing the order. If anything affects your ship date, we will contact you. You will not be left watching a tracking number that never moves.
Rates
One ground service, priced by the weight of the order. No login, no account, no quote form — the rate you see at checkout is the rate.
- Up to 2 lb — $20
- 2 to 5 lb — $27
- 5 to 10 lb — $40
- 10 to 25 lb — $55
Ground, 3 to 5 business days in transit. Licences, care plans and the configuration service carry no weight and add nothing to the shipping cost — a router bought with a four-year PrimeCare plan is charged shipping on the router alone.
Free shipping
There is no order value that earns free shipping here. We do issue free-shipping codes, and when you have one it applies at checkout. What we will not do is build the freight into the hardware price and then call the shipping free — on equipment at these prices that is not a discount, it is a cost you paid for twice. Compare delivered totals, not shipping lines.
Where we ship
Every U.S. state including Alaska and Hawaii, plus Puerto Rico, Guam, the U.S. Virgin Islands and APO/FPO addresses — all at the same weight-based rates above, with no regional surcharge.
We do not ship internationally from the store. Regional band variants and export requirements differ by destination, and getting that wrong leaves you holding a router that will not attach to your carrier. Email sales@peprouter.com with the destination and the deployment and we will tell you what is possible before you order rather than after.
Heavy items and freight
Orders over 25 lb do not return a shipping rate at checkout. That is deliberate, not a fault. The heaviest platforms we sell — the PDX chassis and the Balance 5000 EC — ship freight, and freight priced from weight alone is wrong often enough that we would rather quote it properly than guess and bill you the difference.
If checkout offers you no shipping option, that is what has happened. Ask an engineer or call +1 (224) 302-0424 and we will quote the freight together with the order.
Expedited and overnight
Available on request rather than as a checkout option. Call before the cut-off and we will price it against the real weight and destination — which on a 20 lb rack platform is a very different number from a 2 lb router, and we would rather say so than publish one figure that is wrong for both.
Backorders
Where a product page shows Backorder, the date shown is the date we expect the unit in our hands, not the date the manufacturer last told us. If it slips, we email you — we do not quietly reset the date.
Questions before you order: sales@peprouter.com or +1 (224) 302-0424, Mon–Fri 8:00 am – 6:00 pm CT.