Refund policy
Processing and cut-off times
- In-stock hardware ordered before 3:00 pm CT on a business day ships the same day.
- Orders including a SIM or eSIM data plan: 12:00 pm CT — we activate and test the connection before dispatch.
- Orders including the configuration service: one to two business days, because the unit goes on the bench before it goes in the box.
Rates
Ground shipping is charged by order weight and shown at checkout: $20 up to 2 lb, $27 to 5 lb, $40 to 10 lb, $55 to 25 lb. Ground service is 3 to 5 business days.
Licenses, care plans and the configuration service carry no weight and add nothing to the shipping cost.
There is no order value that qualifies for free shipping. Free-shipping codes are issued from time to time and apply at checkout when you hold one.
Expedited and overnight options are available upon request rather than as a checkout option; the cut-off times above apply.
Where we ship
Every U.S. state including Alaska and Hawaii, plus Puerto Rico, Guam, the U.S. Virgin Islands and APO/FPO addresses, all at the same weight-based rates with no regional surcharge.
International orders: contact us before ordering. Regional band variants and export requirements differ by destination.
Freight
Orders over 25 lb do not return a rate at checkout. Rack platforms, switches and multi-unit rollouts ship freight and are quoted before charging. Contact us and we will quote the freight with the order.
Backorders
Where a product page shows Backorder, the date shown is the date we expect the unit in our own hands. If that date slips we will email you rather than silently reset it.
Title and risk
Title and risk of loss pass to the buyer on delivery to the carrier. Claims for loss or damage in transit must be reported to us within 2 business days of the delivery date.
Questions: sales@peprouter.com or +1 (224) 302-0424.