Peplink PrimeCare
PrimeCare — Balance 310 5G (GK)
- Part no.
- PRM-G-1Y
- Delivery
- Licence key by email once activated with the manufacturer
- Returns
- Non-returnable once activated · activation is irreversible at the manufacturer · policy
Not sure this is the right unit?
Talk to an engineer before you buy, not a salesperson. Monday to Friday, 8:00 am – 6:00 pm CT.
- Authorized Peplink e-tailer
- Prices shown — no login, no quote form
- Supported by U.S. network engineers
- 30-day returns on unopened hardware
Spec highlights
PrimeCare is Peplink's device subscription: warranty cover, an InControl2 cloud management subscription and the SpeedFusion bonding entitlement, for the term you choose.
When it lapses the device keeps routing — what you lose is InControl2 management, the SpeedFusion bonding entitlement and warranty cover.
Worth knowing: PrimeCare carries no multi-year discount. Four years costs exactly four times one year. PrimeCare+ is discounted 30% at four years, which makes the four-year PrimeCare+ plan cheaper than four years of PrimeCare.
Covers: Balance 310 5G, GK version (BPL-310-5GK-T-PRM). The GH version takes the lower-priced tier — check the part number on your unit.
Ordering information: PRM-G-1Y · PRM-G-2Y · PRM-G-4Y
Specifications
Ordering information
- 1 Year
- PRM-G-1Y
- 2 Years
- PRM-G-2Y
- 4 Years
- PRM-G-4Y
- Series
- Peplink PrimeCare
Specification values are taken from the official Peplink datasheet for this model. Same field names and units on every product page.
Deploying more than one site?
Five units or more, a purchase order, net terms or tax-exempt status — talk to an engineer. We answer with a configuration, not a quote form.
Ask an engineer or call +1 (224) 302-0424
We'll open the form with PrimeCare — Balance 310 5G (GK) — PRM-G-1Y already filled in.
Before you order
When does it ship, and what does shipping cost?
In-stock hardware ordered before 3:00 pm CT on a business day ships the next business day. Ground shipping is charged by total order weight — $20 up to 2 lb, $27 to 5 lb, $40 to 10 lb, $55 to 25 lb. Anything over 25 lb ships freight and we quote it before charging you. Some orders carry restrictions; if anything affects your ship date we will contact you.
What does the configuration service actually include?
A U.S. network engineer sets up WAN priorities, SIM and APN settings, SpeedFusion profiles where licensed, Wi-Fi and LAN addressing and firmware, then registers the unit to your InControl2 organization and tests it on a live connection before it ships. Orders including configuration ship in one to two business days rather than the next business day.
Can I return it if the model turns out to be wrong?
Unopened, unregistered hardware can be returned within 30 days of delivery for a refund less a 15% restocking fee and the original shipping cost. Contact us for an RMA number first. Care plans and licences are non-returnable once activated, because activation is irreversible at the manufacturer — so if you are unsure which model fits, call an engineer before you order rather than after.